Delete your BeAnon account and data

How to request account deletion

Account deletion is requested inside the BeAnon app: choose Delete Account and confirm your request. We’ll add the exact location of the option to this page once the launch version of the app is final.

Deletion requests are not accepted by email. If you can’t open the app, first regain access to your account through an available recovery option (see Verification and account access), then request deletion in the app. support@beanon.app can explain the process and help with account-access problems, but can’t delete an account for you.

These actions are not the same as deleting your account: uninstalling the app, logging out and cancelling a store subscription. None of them deletes your account or server-stored chat history, and deleting your account doesn’t necessarily cancel a subscription (see Subscriptions).

Verification and account access

A deletion request is tied to the account you’re signed in to, so it can only be made by someone with access to that account. Never share your password, one-time codes (OTPs) or recovery codes with anyone, including us; we won’t ask for them.

If you’ve lost your phone or can no longer open the app, you may be able to regain access to the same account through an available recovery option, such as a Google account you linked earlier. Recovery is not guaranteed, and its availability and reliability are still being verified before launch. If you can’t recover the account, we can’t schedule its deletion, and we’ll explain what options remain.

The 14-day pending period

This is the planned process at launch:

1. You request deletion in the app and confirm it.
2. Your account enters a 14-day pending-deletion period. Normal use of the account, such as chatting and matching, is unavailable while deletion is pending.
3. To keep the account, return before the deadline, verify that you own the account and explicitly select “Cancel account deletion.” Successfully cancelling within the pending period cancels the scheduled deletion, keeps the account and lets you resume normal use.
4. Nothing else cancels it. Opening the app, signing in, recovering access or contacting support does not automatically cancel deletion. Only the explicit cancellation step does.
5. If you don’t cancel before the deadline, the account is permanently deleted.
6. After final deletion, the deleted account and its chat history can’t be accessed, restored or reactivated through BeAnon, by you or by support. Reinstalling the app, using a recovery option or contacting us won’t bring it back.

What deletion covers

When an account is permanently deleted, we intend to delete:

• account and profile information
• preferences and friend connections
• messages and uploaded media associated with the account
• selfie images and any verification records stored for the account, where the app collected them
• sign-in associations, active sessions and notification tokens
• data associated with the account held by service providers that process it for us

This is the scope we are building to for launch. We haven’t yet verified every deletion step in our systems, and we’ll update this page if anything changes.

What we can’t delete

We can’t delete copies that other people saved outside BeAnon, such as screenshots, downloads or content shared to other apps. Replacing a sender’s name with a label such as “Deleted user” is not the same as deleting their messages or media, and we don’t treat it as deletion. We are still finalising how a deleted account’s messages will appear in a friend’s chat history. Statistics that have been combined and can no longer identify anyone may remain.

Separately, ending an anonymous chat deletes that conversation’s messages and shared media for both participants, and that history can’t be restored through account recovery. See how the chat controls differ.

Records we may keep, and backups

Limited retained records

After final deletion, we may keep limited records only where a specific reason applies. These records can’t be used to reactivate or restore the deleted account, and keeping them doesn’t remove your statutory data rights.

• Registration information. India’s IT Rules, 2021 require intermediaries to keep information collected at registration for 180 days after an account is cancelled.
• Removed content. The same rules require content removed after a complaint, a legal notice or a rule violation, and its related records, to be preserved for 180 days.
• Security logs. CERT-In directions issued in 2022 require organisations to keep logs of their IT systems, which can include IP addresses, for a rolling 180 days in India.
• Safety, legal and financial records. Records needed for a specific safety investigation, legal claim or legal hold, and purchase records we must keep for tax or accounting, until that need or obligation ends.

We are confirming with legal advisers exactly how these requirements, and India’s Digital Personal Data Protection Act, 2023 and Rules, 2025 as they come into force, apply to BeAnon. They don’t mean that we keep every chat for 180 days. Anything we keep is limited to the reason for keeping it and protected from everyday access and use.

Backups

We keep backups so that we can recover from technical failures, not for everyday use. Deleted data may remain in backups until those backups expire, which can be later than the end of the 14-day period. We haven’t set the backup expiry period yet and will publish it here before launch. We intend to re-apply completed deletions if a backup is ever restored.

Subscriptions

BeAnon’s paid features aren’t available yet. When they are, subscriptions will be billed through the App Store or Google Play. Deleting your BeAnon account doesn’t necessarily cancel a store subscription, and neither does uninstalling the app. To stop future renewals, cancel the subscription in the store:

• Apple: manage your subscriptions or read how to cancel a subscription from Apple
• Google Play: manage your subscriptions or read how to cancel a subscription on Google Play

You don’t have to wait for a subscription to end before requesting account deletion. Refunds follow the store’s rules and applicable law.

Unresolved concerns

If a concern about your account or deletion hasn’t been resolved through support, email grievance@beanon.app with the details. Complaint and appeal rights in India also apply where relevant.

Help and policies

BeAnon is operated by RR AI Labs Pvt. Ltd., India. The Privacy Policy explains what data we process and how long we keep it. For account-access guidance and privacy questions, email support@beanon.app. If you’re in immediate danger in India, call 112. See the Safety Center for more help.