Something not working, or need help with your account? Here’s who to contact and what to include.
Self-Service
Before you email us, check these. You might find your answer in seconds.
Frequently Asked Questions
Quick answers about anonymity, encryption, account recovery, deletion and billing.
Delete your data
The planned 14-day deletion process, what is deleted and the limited records we may keep.
Privacy Policy
What we collect, why, how long we keep it and how we protect it.
Terms of Service
The rules, your rights and what BeAnon is responsible for.
Contact Us
Support
Account-access guidance, technical issues, billing assistance and privacy questions. Account deletion is requested inside the app, not by email.
support@beanon.appGrievance
Abuse and child-safety reports, formal complaints, appeals against moderation decisions, and concerns that support hasn’t resolved.
grievance@beanon.appWhat to include
To help us find your account and reply, tell us:
Account & Access Issues
Your phone model and OS version, and what happened. If you’ve lost access after losing, resetting or changing your phone, we can explain the recovery options available to you, such as signing in with a Google account you linked earlier, but we can’t guarantee that access will be restored, and recovery is still being verified before launch. We will never ask for your Google password, OTPs, recovery codes or access to your Gmail, and we can’t restore access on your behalf.
Privacy & Deletion Questions
Ask us about how BeAnon handles your data. Account deletion is requested inside the app using Delete Account; we can explain the process, but deletion isn’t accepted by email. Under the planned process, the account then enters a 14-day pending period during which normal use is unavailable; emailing support or recovering access doesn’t cancel it, and after final deletion the account can’t be restored. See Delete your data.
Subscription & Billing
If a purchase or premium feature isn’t working in the app, tell us the store, the date and what you bought. Cancellations and refunds are handled by the App Store or Google Play, which process the payments, so send those requests to the store.
Technical Issues
App crashing, messages stuck or notifications not arriving? Tell us what’s happening and, if you can, your phone model and OS version.
Safety & Abuse Reports
Report in the app where you can. Otherwise email grievance@beanon.app with the account or chat reference, roughly when it happened and what happened. Never send passwords, OTPs or suspected child sexual abuse material. See the Safety Center.
Feedback & Suggestions
Got an idea that would make BeAnon better? Email support. We read every message, though we may not be able to reply to each one.
Never email us passwords, OTPs, recovery codes, Aadhaar or other identity documents, or payment card details. We won’t ask for them.
What Support Cannot Do
Because BeAnon accounts are pseudonymous and device-based, there are some things support can’t do. Reports and safety issues are handled under our Terms of Service, Privacy Policy and Community Guidelines.
Guarantee recovery of a lost account. We can explain the available recovery options, but whether you regain access depends on those options and on verifying that the account is yours. Knowing an account ID is not proof of ownership.
Restore a permanently deleted account or deleted content. Once the pending period ends, the account and its chat history can’t be restored, recovered or reactivated by anyone, including support. Content removed when an anonymous chat ends, messages deleted for both participants, and deleted or consumed view-once media also can’t be restored.
Delete an account by email. Deletion is requested inside the app by the signed-in owner. If you can’t open the app, we can point you to the available recovery options, but we can’t delete an account on request by email.
Reveal another user’s identity to you. We don’t share users’ identities with other users. Information may still be disclosed where required by law or valid legal process, as described in the Privacy Policy.
Process store refunds. Refunds and cancellations go through the App Store or Google Play. We can help with purchases that aren’t working in the app.
Unresolved requests
If support hasn’t resolved a concern, or you want to appeal a moderation decision, email grievance@beanon.app with the details of your original request. Complaint and appeal rights in India also apply where relevant.
You can also check the FAQ or the Safety Center.